Where's my extra set of keys?

Tip of the day here...Please get everything in writing and don't wait 8 months before getting something a dealership promised to you handled.

The reason I write this is a customer that bought a car back in September is just now calling in saying that we owe her a second set of keys. What? You've got to be kidding me! You think we owe you keys from 8 months ago? There is nothing in writing and it took 8 months before she got around to asking us. What a joke. Unfortunately, it happens often.

Just to give an example of how mixed up this lady is, she thought I sold her the car. I don't sell cars! I'm the finance manager. Even if she was verbally promised keys, she shouldn't have waited 8 months to ask, because nobody even remembers her, let alone what might have been promised during negotiations. Even if she had something in writing, a We Owe is only good for 30 days.

Needless to say, she's not getting an extra set of keys! If she wanted the keys, she should have got it writing and followed up just a little bit (like 7 months) sooner. I'm sorry if this seems like a bit of a rant, but I can't stand when customers do this. She'll probably get po'd when we tell her no keys, but honestly who's to blame here?

I've even had customers call in close to a year after the sale and complain that they need new brakes and want the dealership to pay for it. Again, What? This guy was in the tile business and hauled heavy loads all the time and expects his brakes to be covered for life...Please be sensible when it comes to these things, and definitely get everything in writing.

In the mean time...

Take care and beware,
J the Car Guy